Privacy Policy

This Privacy Policy explains how Pillarstone General Trading & Services FZ-LLC ("Pillarstone", "we", "us") collects, uses and protects your information when you contact us or use our website.

1. Information we collect

We collect information in two ways:

• Information you give us — such as your name, company, email address, phone number and project details when you complete our quote form or contact us by WhatsApp, email or phone.
• Information collected automatically — basic technical data such as your IP address, browser and device type, and how you use the site, usually through cookies and analytics tools.

2. How we use your information

We use the information we collect to:

• Respond to your enquiries and prepare quotes;
• Process and fulfil orders and deliveries;
• Communicate with you about your project or request;
• Operate, maintain and improve our website; and
• Comply with our legal and regulatory obligations.

3. Cookies & analytics

Our website may use essential cookies to function and analytics cookies to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings; some features may not work as intended if you do.

4. How we share information

We do not sell your personal information. We may share it only with trusted service providers who help us operate (such as hosting, analytics and logistics providers), and where required to do so by law or to protect our rights.

5. Data retention

We keep your information only for as long as needed to fulfil the purposes described in this policy, or as required by applicable law, after which it is deleted or anonymised.

6. Data security

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may have the right to access, correct, update or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites, and we encourage you to review their policies.

9. Children's privacy

Our website is intended for businesses and adults and is not directed at children. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above shows when it was last revised. Continued use of the website after changes means you accept the updated policy.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us: